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Enjoy Free Shipping on Orders Over £150! (Excludes Outboard Engines)

Delivery & Returns Policy

🚚 Delivery

Standard Delivery

  • £6 — Royal Mail Tracked 24 Service
  • £3.99 — Large Letter – Royal Mail 1st Class Post (Untracked)

We offer free delivery on all orders over £150
(Excludes outboard engines.)

Orders placed before 1:00 PM (Monday–Friday) are usually dispatched the same working day.
Most parcels are delivered within 24 hours, but please allow extra time for courier delays that may occur outside our control.

For outboard engines, please contact us for a delivery quote.

⚠️ Important:
Please ensure your shipping address is correct before completing checkout. SSI Marine is not responsible for parcels sent to an incorrect address provided by the buyer.

🔍 Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number via email (after 5 PM on the day of dispatch).
Tracking is available only for parcels sent via Royal Mail Tracked 24.
Large Letter orders are sent via Royal Mail 1st Class Post (untracked).

🔄 Returns

We accept returns of unused and undamaged items within 30 days of purchase.
Returned items must be in sellable condition and include the original packaging.
Please do not tape, label, or write directly on the product’s original box.

⚠️ Important:
Do not return items in their original product boxes only — they must be placed inside a protective outer box or bag.
Parcels returned like the example below will be subject to a 20% restocking fee.

(Example of incorrect return packaging)


Return shipping costs are the customer’s responsibility.
Please include your order details and reason for return inside the parcel.

💳 Refunds

Refunds are issued for the item purchase price only (shipping costs are non-refundable).
All refunds will be made using the same payment method as your original order.
Items returned in poor condition or without proper packaging may incur a 20% restocking fee.

Shipping & Returns

What are the delivery costs?
We offer free shipping on all orders over £150 (excluding outboard engines)

Standard Shipping - £ 8.50

For engine delivery costs please ask for a quote.
When can I expect to receive my products?
Orders are typically shipped within 1 business day of receipt of payment. We ship via Royal Mail Tracked 24 delivery service. Delivery times vary depending on the delivery destination.

For UK orders you can expect your products to arrive in 3 to 5 days. For international orders, the usual delivery time is between 5 and 10 days.
How can I track my order?
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
What is your return policy?
We accept returns of unused and undamaged items within 30 days of purchase. To return an item please contact us for a return authorisation number. Return shipping costs are the responsibility of the customer.
Refunds
Refunds will be issued for the purchase price of the item, less shipping costs. Refunds will be issued in the same form of payment as the initial purchase.
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